Frequently Asked Questions

How long does shipping take? +

Orders over $99.99 ship free within Australia via Sendle, with signature on delivery. Orders under $99.99 can choose Standard flat-rate ($9.99, 4–8 business days) or Express flat-rate ($14.99, 1–3 business days). A tracking number is emailed within 24 hours of purchase.

Can I pick up my order in store? +

Yes. Choose in-store pickup at checkout and collect from our Braeside VIC 3195 workshop. Please bring proof of ID and proof of purchase. Uncollected pickup orders are forfeited after 30 days.

What is your returns policy? +

If an item is faulty, incorrect or missing, contact us with your order number and we'll arrange a replacement or refund. Change-of-mind returns are accepted within 30 days on unused items in their original packaging. See our Returns & Exchanges page for full details.

Do I need a deposit to book an installation? +

Some services require a deposit to secure your booking; the amount is always shown before you pay. Deposits are transferable once within 14 days and are forfeited for no-shows or late arrival. See our Cancellation Policy for details.

How do I reschedule a booking? +

We ask for at least 24 hours' notice to reschedule. Contact us with your booking reference and we'll find you a new time.

What payment methods do you accept? +

We accept cash, bank transfer, card, PayPal and Afterpay.

Do you offer trade or dealer pricing? +

Yes. Workshops, dealers and resellers can register for a trade account on our Dealer / Trade page.