Returns & Exchanges

We want you to be happy with your purchase. If something isn't right, we're here to help. Faulty, incorrect or missing items If your item arrives faulty, is not what you ordered, or part of your order is missing, contact us with your order number as soon as possible and we'll arrange a replacement or refund at no extra cost to you. Change-of-mind returns Unused items in their original, undamaged packaging may be returned within 30 days of delivery for exchange or store credit. Return shipping for change-of-mind returns is the responsibility of the customer, and the item must be in resalable condition. For safety reasons, some items — including electrical components that have been installed or fitted — cannot be returned for change of mind. Exchanges Need a different part or variant? Contact us with your order number and we'll help you exchange it, subject to stock availability. In-store pickup orders Pickup orders require proof of ID and proof of purchase at collection, and are forfeited if not collected within 30 days. How to start a return Email or call us with your order number and a short description (and a photo if the item is faulty), and we'll guide you through the next steps. This policy is in addition to your rights under the Australian Consumer Law.